Delivery Information
Our current turn around time is 1-2 weeks, this does not include delivery time.
If you wish to order an item and need it within a certain time frame please get in touch and I will happily accommodate where possible.
All orders are dispatched via Royal Mail 2st Class with proof of postage.
Should an item be lost or damaged in the Royal Mail process, a Royal Mail “Making a Claim” application should be made by the buyer. No refunds will be given for items lost or damaged in the post.
Postage is charged at £3.50 per order within the UK.
Postage to Europe, Canada, Australia, Asia, America: Please note that Customs may apply and these are to be paid by the customer.
Postage prices differ between countries, and will be calculated at the checkout.
Returns & Refunds
Our items are made to order and therefore cannot be returned unless faulty. We are happy to accept returns of non-personalised items in an unworn condition with tags attached within 14 days of receipt for an Exchange or Store Credit.
Return postal charges will be the buyers responsibility. Your exchange or credit will be processed once we have received the item and have ensured that it is still in perfect condition.
Exchanges and returns are not accepted for sizing issues on personalised or custom items. Please refer to a sizing guide before ordering or please get in touch for sizing information. Refunds/ exchanges or returns will not be accepted if an item has been worn or washed.
Please contact us at sophiaandthefox@hotmail.com, we are always more than happy to help.
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